ISSN 2329-9843
International Journal of Education Research and Reviews ISSN 2329-9843 Vol. 8 (1), pp. 001-007, January, 2020. © International Scholars Journals
Full Length Research Paper
Evaluation of quality in an educational institute: a quality function deployment approach
Vikram Singh1*, Sandeep Grover2 and Ashok Kumar3
1,2Department of Mechanical Engineering, YMCA Institute of Engineering, Faridabad (Haryana), India.
3YMCA Institute of Engineering, Faridabad (Haryana), India.
Accepted 21 November, 2019
Abstract
Quality Function Deployment (QFD) is one of the Total Quality Management (TQM) techniques which can be applied for process and design improvement. This paper develops a framework for quality in an educational institute on the basis of literature review. A relationship matrix is developed between five identified groups of ‘Dimensions of Quality’ and twelve sets of ‘Enablers’ in an educational institute. It further outlines a QFD model based on interrelationship and intra relationship among dimensions of Quality, Enablers and customers .The indices developed based on the QFD matrix are utilized for quality planning and monitoring. The procedure is equally important for different types of technical institutes for self analysis, enhancing effectiveness and generating Competitiveness
Key words: Education institute, QFD, relationship matrix.